Shipping and Returns Policy

Last updated: 20/03/2024

Shipping Policy:

1. Processing Time:

   • Orders are typically processed within 1week after payment is received if it's in stock.

2. Shipping Methods:

   • We offer standard and expedited shipping options.

   • Shipping costs and estimated delivery times will be calculated at checkout.

3. Shipping Destinations:

   • We currently ship to Belgium & The Netherlands.

4. Order Tracking:

   • Once your order has been shipped, a tracking number can be provided via email.

5. Shipping Delays:

   • In the event of unforeseen delays, customers can be notified promptly.
      

Returns Policy:

1. Damaged Deliveries: We only accept returns for damaged items that are reported within 1 day of receiving the delivery. To initiate the return process, please follow these steps:

2. Contact our customer support team within 1 day of receiving the damaged item.

3. Provide clear pictures of the damaged product along with your order details.

4. Our team will assess the reported damage and determine if a return is warranted.

5. Return Assessment:

6. SWART reserves the right to assess the provided pictures and information to decide whether the reported damage qualifies for a return.

7. The decision will be based on the nature and extent of the damage reported.

8. Return Approval:

9. If the reported damage is approved for a return, SWART will provide instructions on the return process.

10. Customers must follow the provided instructions for the return to be processed.

11. Return Exclusions:

12. Returns will not be accepted for reasons other than the confirmed damage.

13. Changes of mind, preference, or other non-damage-related reasons are not eligible for returns.

14. Refund or Replacement:

15. Upon approval of a return, customers may choose between a refund or a replacement for the damaged item.

16. Refunds will be processed using the original payment method.

17. Return Shipping:

18. SWART will provide instructions on return shipping if a return is approved.

19. Return shipping costs for damaged items will be covered by SWART.

20. Return Timeframe:

21. All return requests for damaged items must be reported within 1 day of receiving the delivery.

22. Returns reported after this timeframe may not be eligible for consideration.

Changes to this Shipping and Return Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

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Contact Information:

• For any questions regarding shipping or returns, please contact our customer service at info@swartmedia.be.